Shipping Policy

At Dekain, we aim to deliver your orders safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery timelines may vary depending on your location and shipping method selected at checkout. Once your order has been shipped, tracking details will be shared via email or SMS.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value. Any applicable shipping fees will be clearly displayed before payment confirmation.

Tracking Orders

Customers will receive tracking information once the order has been dispatched. Please allow some time for tracking updates to appear.

Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to courier issues, weather conditions, public holidays, or unforeseen circumstances. Dekain is not responsible for delays caused by third-party shipping providers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. Dekain is not liable for orders delivered to incorrectly entered addresses.

Damaged or Incorrect Deliveries

If you receive a damaged or incorrect item, please contact our customer support within 48 hours of delivery with your order number and clear photos of the item. We will review the issue and arrange a replacement or refund where applicable.

Returns Related to Shipping

Returns are accepted within 14 days of delivery for eligible unused items in original condition with all tags attached. Customers are responsible for return shipping charges unless the item received is defective or incorrect.

Contact Us

For shipping-related questions or support, please contact our customer service team with your order details.